Heating & Plumbing Support for Letting Agents
Letting agents manage properties on behalf of an owner who is often not contactable during the day, which means decisions about repairs and access have to happen quickly.
Letting agents manage properties on behalf of an owner who is often not contactable during the day, which means decisions about repairs and access have to happen quickly. We work to instructions you give us and report back in terms you can pass straight to the landlord.
Working to your instruction, not the tenant's
We only carry out work you or the landlord have authorised, and we flag anything additional we find before proceeding rather than assuming it is wanted.
Reporting in plain terms
Findings are written up so you can forward them to a landlord without needing to translate technical language yourself.
What we need from you to quote
Landlord authorisation for the work, the tenant's contact details, and any budget limit you have been given for the repair.
One point of contact and reporting that fits your files
You deal with us directly rather than a call centre, and gas safety records and job reports are emailed the same day wherever possible with the property address in the subject so they file cleanly. For portfolios we group visits geographically to reduce separate attendances, and we document non-access attempts so you have a record.
Scope of work we cover for agencies
Gas safety checks and servicing, boiler repair and replacement, central heating repairs, power flushing and system cleaning, bathroom works, and air conditioning under our REFCOM registration — one contractor for most of a property's mechanical services.
What helps us act quickly for an agency
- Written authorisation from the landlord or their agreed limit
- Tenant contact details and any access restrictions
- Property file details: boiler make, meter location, stopcock position
- A preferred way for us to report back (email, portal, call)
Who does the work
- Gas Safe registered engineers — registration 554328
- Worcester Bosch accredited installer
- John The Plumb Ltd, company registration 10026483
Set up a working arrangement with us
Tell us how your agency prefers reporting and authorisation to work and we will fit in with that process.
Questions we get asked
Can you invoice the landlord directly?
We can arrange invoicing to whoever holds the account, agent or landlord, once that is confirmed at the outset.
Do you provide CP12 certificates to the agency?
Yes, a copy can go to the agency and the landlord, with the tenant's copy provided separately.
What if the tenant reports something different to what was booked?
We assess what is actually found on site and confirm with you before doing anything beyond the original instruction.
Do you take on block or portfolio compliance work?
Yes. Send the address list and renewal dates and we'll plan routes so multiple properties are covered efficiently.
What are your insurance arrangements?
We carry public liability cover and can provide the certificate along with our Gas Safe (554328) and REFCOM registration details for your contractor records.
Do you quote for landlord-authorised upgrades?
Yes — including boiler replacement with finance options where the landlord wants to spread the cost, subject to status.
Can you work to our job management system?
We're happy to receive instructions by email or through your system and return documents in the format you need.