Questions to Ask Before You Book an Engineer
A few direct questions before booking any heating or plumbing work help you understand what you're getting, and a straight answer to each one is a reasonable thing to expect..
A few direct questions before booking any heating or plumbing work help you understand what you're getting, and a straight answer to each one is a reasonable thing to expect.
Qualifications for the specific job
Gas work needs Gas Safe registration, refrigerant work needs F-Gas registration, and unvented cylinder work needs its own specific qualification, so ask which applies to your job.
What's included in the visit
Whether a quote includes parts, whether a diagnostic fee applies, and what happens if more work is found once the job starts.
What happens if something goes wrong
Reasonable questions include how any warranty on the work is handled and what the process is if a fault reappears shortly after.
Have questions before booking?
Ask us anything about our registrations, qualifications or how a quote works before you commit to any work.
Questions we get asked
Should I ask for registration numbers in writing?
Yes, a straightforward request that a legitimate engineer will have no issue providing.
Is it reasonable to ask for a written quote?
Yes, and it's worth having the scope of work described clearly rather than a single vague figure.
What's our own registration information?
We're Gas Safe registered under 554328, REFCOM registered for F-Gas work, a Worcester Bosch accredited installer, and our company registration number is 10026483.